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Q:What is your cancellation procedure including refunds? Secondly what happens if I have already paid in full prior to cancelling my policy?
When you buy your policy
If you cancel before your policy is due to start, we will return any premium paid in full. Please return the certificate of motor insurance.
If the policy has started and you cancel within 14 days of it starting or within 14 days of receiving your documents (whichever occurs later), we will return any premium paid less an administration fee of £26.25 (including Insurance Premium Tax where applicable). We will not refund any premium if you have made a claim or if one has been made against you during the period of cover. Please return the certificate of motor insurance.
If you cancel after those 14 days have passed, we will return any premium less a charge for the number of days for which cover has been given and an administration fee of £26.25 (including Insurance Premium Tax where applicable). We will not refund any premium if you have made a claim or if one has been made against you during the period of cover. Please return the certificate of motor insurance.
This fee is to off set the administrative costs of providing the policy.
When you renew your policy
If you cancel before the new period of insurance (renewal) is due to start, we will return any premium paid in full. Please return the certificate of motor insurance.
If the new period of insurance (renewal) has started and you cancel within 14 days of it starting or within 14 days of receiving your documents (whichever occurs later), we will return any premium paid in full. We will not refund any premium if you have made a claim or if one has been made against you during the period of cover. Please return the certificate of motor insurance.
If you cancel after those 14 days have passed, we will return any premium less a charge for the number of days for which cover has been given and an administration fee of £26.25 (including Insurance Premium Tax where applicable). We will not refund any premium if you have made a claim or if one has been made against you during the period of cover. Please return the certificate of motor insurance
This fee is to off set the administrative costs of providing the policy.
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