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Q:What should I do if I need to make a claim on my pet insurance policy?
A:
Always contact us prior to any costs arising that you may wish to claim or, when this is not reasonably possible, after the initial consultation and prior to any further costs arising.
Please have the following to hand:
- Policy Number
- Pet’s name
- Nature of claim
If your vet agrees we can make settlement directly to the vet after any deductions. We have the right to request further information either directly from the vet or from you in order to confirm the validity of the claim at your expense. Please note that all cover for ongoing claims is subject to the policy remaining in force.
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