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Q:What should I do if I need to make a claim on my pet insurance policy?
A:
Prior to or upon commencement of treatment you should telephone us and report your claim. We will then send you a claim form for completion and return with supporting receipts.
If your vet agrees we can make settlement directly to the vet after any deductions. We have the right to request further information either directly from the vet or from you in order to confirm the validity of the claim at your expense. Please note that all cover for ongoing claims is subject to the policy remaining in force.
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